DHK Website Privacy Policy — Your Data, Our Responsibility

This Privacy Policy applies to dhk website and all its services and digital assets. dhk website is an online gaming and Sports Betting platform operating in Bangladesh, fully committed to protecting user privacy.

This policy is built in accordance with international data protection standards (GDPR-aligned principles). We collect personal information only for necessary purposes and store it with the highest level of security.

Dhk website may update this Privacy Policy at any time. In the event of changes, notifications will be sent via the platform and by email.

Dhk website collects information in various ways and of various types. Details are provided below:

Dhk website collects your information solely to provide services, ensure security, and meet legal obligations. Your data is never sold to advertisers.

The specific purposes for which your information is used are:

• Account Management: Completing the registration, login, and identity verification process.
• Payment Processing: Processing deposit and withdrawal transactions securely.
• Customer Support: Resolving issues and answering questions.
• Fraud Prevention: Detecting suspicious activity to keep the platform secure.
• Legal Compliance: Providing required information to regulatory authorities.
• Service Improvement: Analyzing data to improve the user experience.
• Promotions: With your consent, we may send personalized offers (which you can opt out of at any time).

Dhk website uses industry-leading technology to protect your data. Our servers operate in an encrypted cloud environment monitored by a dedicated cybersecurity team 24/7.

Our security layers:

• SSL 256-Bit Encryption: All website and app communications are encrypted.
• PCI DSS-Compliant Servers: Payment information is stored in accordance with international card security standards.
• Two-Factor Authentication (2FA): An additional verification layer on your account.
• Firewall & DDoS Protection: Protection against hacking and cyberattacks.
• Real-Time Fraud Detection: Suspicious logins or transactions are flagged instantly.
• Regular Security Audits: Periodic audits conducted by third-party security experts.

Data retention period: All data is retained for as long as your account remains active. After account closure, certain data may be kept for up to 5 years as required by law.

Dhk website does not sell your personal information to any advertising agency or third party. However, data may be shared in limited circumstances:

• Payment Processor: Only the minimum information required to complete a transaction is shared with the payment gateway.
• Game Provider: Data required to play specific games is shared with the respective game provider.
• Legal Authorities: We are required to provide data when ordered by a court or demanded by a regulatory authority.
• Fraud Prevention: Sharing necessary information with fraud detection agencies.

Beyond the above, dhk website does not share your information with any third party for any reason. No data is provided to marketing companies.

Dhk website uses cookies and similar technologies to enhance the platform experience and maintain security.

Types of cookies we use:

• Essential Cookies: Login sessions and security tokens — the platform cannot function without these.
• Performance Cookies: To monitor page loading speed and identify technical issues.
• Functional Cookies: To remember language preferences and theme settings.
• Analytics Cookies: To understand which features are used most (no personal data is involved).

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent you from logging in to your account.

Dhk website fully recognizes your data rights. Below is an overview of those rights and how you can exercise them:

Dhk website is strictly an 18+ platform. We do not collect or store personal information from anyone under the age of 18 under any circumstances.

Age is verified at registration, and ID documents may be requested in suspicious cases. Any account identified as belonging to a minor is immediately closed and all collected data is deleted.

If a parent or guardian suspects their child is using dhk website, please contact our support team immediately for prompt action.

Dhk website may update this Privacy Policy in response to technology changes, new regulations, or service improvements. The notification method will vary depending on the nature of the change:

• Major Changes: Pop-up notifications via email and upon logging in to the platform.
• Minor Changes: The "Last Updated" date on this page will be changed.
• Effective Date: Changes take effect from the date of publication.

Continued use of the platform after an update constitutes acceptance of the revised policy. We recommend checking this page regularly.

For any questions, complaints, or requests to exercise your rights regarding our privacy policy, please contact the dhk website data protection team.

• Live Chat: Get instant support via 24/7 live chat on the platform.
• Email: [email protected] — You will receive a response within 72 hours.
• Complaints: If a complaint takes more than 30 days to resolve, you may escalate it to the relevant regulatory authority.